COVID-19 Frequently Asked Questions
- Are there any library resources I can use while branches are closed?
Yes. Please enjoy access to a variety of digital materials, including eBooks, eAudiobooks, eMagazines, and streaming video, available instantly on your home computer or digital device. To access these resources, please select E-Resources tab on the website.
- What if some of my holds are ready for pick up?
Libraries are offering no-contact pick-up of materials on hold. Place your hold online or call ahead to reserve items. After you receive the notification that your holds are available, go to your library and call the phone number posted outside. Staff will check out items to you and deliver them to an outdoor location (usually a table or book cart) where you can pick up without coming in contact with others. More information about modified service hours, locations, and phone numbers
- Can I drop off my materials in a library book return?
The book returns are closed until further notice. However, we are now accepting library materials returns to a book cart outside the library. Please remove books from bags before placing on carts. Due to a large influx of books and to observe safe handling practices, please expect a delay of up to 10 days for this to be reflected on your account.
- What if my items are due?
Due dates for materials that were already checked out have been extended to June 30.
- I looked at my account online and the materials I have checked out don’t show an extended due date. What can I do so I won’t be charged overdue fines?
Due dates on materials that were already past due when the library closed on March 20 could not be extended. We will make adjustments when items are returned after the library reopens. Please bring it to our attention at that time.
- I am a senior and can't get to the library to pick up my holds. Can the Library help me?
Yes. We are making some no-contact doorstep deliveries to senior citizens. Call us at 209-558-7814.
- Can I use Link+ during the library closure?
Link+ is currently unavailable. However, you may now return Link+ materials to the library and we will return them to the lending library when Link+ resumes operation.
- What other services are available for senior citizens?
Several local stores are offering special shopping hours for seniors. Please see the list provided by the Stanislaus County Department of Aging and Veterans Services.
- Can I request books through Zip Books?
The Zip Books program, which was paused briefly due to COVID-19, has resumed with some temporary modifications.
- o Customers may now return Zip Books to the library. Please place a note in the book to identify it as a ZipBook (preferably a sticky note if possible).
- At this time, through June 30, bestsellers and books already owned by the Stanislaus County Library may be requested through Zip Books.
- Can I apply for a library card?
Yes, you can complete the Library Card Application online. At this time, we’re processing applications within 24-48 hours, and issuing a digital resources card. We will email or call you with your new library card number so you can begin accessing our digital resources right away.
- My library card has expired. How can I renew?
We can update your card by phone. Please call 209-558-7808, 209-558-7814 or your local branch.
- I have a question about my account? Is there anyone who can help me?
If you have any questions about your account, call us at 209-558-7808 or call your local branch.
- I'm having trouble borrowing eBooks.
Visit our pages on Cloud Library or Hoopla, email email@example.com, or call us at 209-558-7814.
- Can I donate books?
The library is not accepting book donations at this time. Please check with us after we reopen.
- Where can I find more information on coronavirus (COVID-19)?
Please visit the Stanislaus County Health Services Agency (SCHSA) or the Library's list of official sources, including the Centers for Disease Control (CDC).
- What steps have the Stanislaus County Library taken in response to COVID-19?
The Stanislaus County Library holds the health and well-being of our users and community as our highest priority. Throughout this rapidly evolving situation, we have closely followed the guidance of public health officials related to COVID-19 (coronavirus).
- Stanislaus County Libraries are temporarily closed to the public.
- Stanislaus County Libraries began offering modified services on Monday, March 23, including telephone reference, book recommendations, and no-contact pick-up of library materials (holds). Call (209) 558-7814 in Modesto, or call your local branch. More information about modified services and locations
- Prior to closing libraries, we modified cleaning procedures and cancelled public programs.
- We routinely post health hygiene recommendations for the public and staff to help prevent the spread of contagious diseases.
Help prevent the spread of respiratory viruses
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.